Feather Hoops

While I am confident you will love your jewellery, there may be a reason why you need to return your item(s). If you change your mind, in accordance with distance selling laws, you have 14 days to request a refund/exchange with a further 14 days to get the item back to me. You will be liable for postage costs and I recommend tracked or recorded delivery as I am not liable for lost items.

There are some exceptions, namely earrings (for hygiene reasons), custom orders, commissions and personalised items.

If the return is because the jewellery is faulty, I will refund the postage costs along with the cost of the piece.

Please note that I will be unable to provide refunds or replacements where damage has been caused by accident, neglect or misuse.

You will be refunded in full once it has been returned unworn, in original packaging and in a resalable condition.

I will post most stock items within three working days of order and payment.  The exception to this are custom orders, personalised items or items which specifically have a longer shipping time at the point of ordering.

However, should you urgently need an item for a certain date or special occasion please contact me and I will do my best if it’s possible to get the item to you by the required date.

Please remember items shipping times are from the point of postage, not the point of order.  This should be clear when you order.

Shipping Methods

UK

Standard Shipping - free via Royal Mail

All items posted within the UK are sent via Royal Mail,  48 hours (2-3 days).  If you need it sent Royal Mail 24 (1-2 days) or Special Delivery (guaranteed next day), please select this at the point of order.

 Please remember times will be longer in the run up to Christmas.

International

Royal Mail International Tracked Delivery. This may take up to 2 weeks depending on the location.  Please remember times will be longer in the run up to Christmas.

The customer is liable for any customs fees due.

Full shipping information is in the FAQ section.